Exceptional Service For the French House, the choice to continue to manufacture in France is a means to guarantee not only the quality of its products, but also its close relationships with its clients - a tradition dating back to the early days of the company. Evidence of the satisfaction and loyalty of privileged clients, the Manufacture has numerous letters and photos in its archives sent to thank the production team - including hand-written letters from clients such as Karl Lagerfeld or the Picasso family. These trusted relationships are built over time, with thoughtful communication through each step of the project. The process begins with a client visit at the showroom, in a design office, or at a client's home to choose a pattern/design, materials, colors and the size of the rug - with the expert advice of the sales team to ensure that the rug will best correspond to the style of the home and use following installation. "Our clients - both professionals and end-users - are very involved in their projects and we take seriously our responsibility to provide the best advice and solutions for their installations" affirms the Director of La Manufacture Cogolin. During the production process which takes on average 10 weeks - and up to 16 weeks for large sizes - clients often receive photos of their rugs on-loom so that they can witness the exceptional production. Once finished, the rug is delivered with a certificate of authenticity signed by the weaver and by the Managing director, guaranteeing the origin and quality of the product - unique pieces woven on the same looms since the 1920's with a savoir-faire passed from one generation to the next. "I am frequently contacted by museums or auction houses such as Southeby's or Christies to authenticate rugs woven 50-80 years ago" concludes Sarah Henry, "which we are able to do thanks to our system of serial numbers and archives that contain information on the original orders." |